Whether you run a clinic, a legal practice or a busy trade, the calls Vereo handles can contain sensitive information. We treat that data with the care it deserves: hosted in Australia, encrypted end to end, and handled in line with the Privacy Act 1988 (Cth).
Vereo data is hosted on Amazon Web Services in the Sydney, Australia region, so your information stays onshore.
Data is encrypted at rest with AES-256 and in transit with TLS/SSL, protecting call recordings, transcripts and account details.
We handle personal information in line with the Australian Privacy Principles and provide tools to help you meet your own obligations.
Built-in consent management plays a disclosure and captures consent at the start of a call, configurable for your state or territory.
Access to systems and data is restricted, logged and protected by multi-factor authentication, with secure development practices throughout.
If a breach is likely to cause serious harm, we follow the Notifiable Data Breaches scheme and notify the OAIC and affected individuals as required.
Call recordings, transcripts and summaries are confidential and used only to deliver the service to you. You retain ownership of your data and the data captured on your behalf, and you can export it at any time.
We rely on trusted sub-processors for cloud hosting, telephony, payments and AI model processing. Each operates under contractual security and confidentiality obligations. Where processing occurs overseas, we take reasonable steps to keep it consistent with the Australian Privacy Principles.
For a full account of how we collect, use and protect personal information, read our Privacy Policy. Vereo is operated by Automate AI Limited.
We are happy to walk your team through how Vereo handles data.