Enterprise-grade security, built for Australian businesses.
Whether you run a clinic, a legal practice or a busy trade, the calls Vereo handles can contain sensitive information. Vereo stores and processes that data in Australia, encrypts it at rest and in transit, and handles it in line with the Privacy Act 1988 (Cth).
Australian data residency
Vereo stores and processes your data in Australia, including AI processing, and is hosted on Amazon Web Services in the Sydney region, so your information stays onshore.
Encrypted at rest and in transit
Data is encrypted at rest with AES-256 and in transit with TLS/SSL, protecting call recordings, transcripts and account details.
Privacy Act 1988 aligned
We handle personal information in line with the Australian Privacy Principles and provide tools to help you meet your own obligations.
Consent-managed recording
Built-in consent management plays a disclosure and captures consent at the start of a call, configurable for your state or territory.
Access controls and MFA
Access to systems and data is restricted, logged and protected by multi-factor authentication, with secure development practices throughout.
Breach notification
If a breach is likely to cause serious harm, we follow the Notifiable Data Breaches scheme and notify the OAIC and affected individuals as required.
Your data, handled responsibly.
Call recordings, transcripts and summaries are confidential and used only to deliver the service to you. You retain ownership of your data and the data captured on your behalf, and you can export it at any time.
All Vereo call data is stored and processed in Australia, including call audio, transcripts, summaries and AI model processing. Vereo is hosted on Amazon Web Services in the Sydney region. We rely on trusted sub-processors for cloud hosting, telephony, payments and AI model processing, and each operates under contractual security and confidentiality obligations.
For a full account of how we collect, use and protect personal information, read our Privacy Policy. Vereo is operated by Automate AI Limited.
Recording rules differ between states and territories. Our guide to call recording laws in Australia sets out what each one requires.
Have a compliance question?
We are happy to walk your team through how Vereo handles data.