Heads down on the car.
Vereo runs the phone.
When you are under a bonnet you cannot stop to answer the phone, and the customer rings the next workshop on Google. Vereo answers every call, books the service or logbook job into your diary, captures the rego and the symptoms, and texts you anything urgent.
It knows a service from a breakdown.
Books the job
Checks your diary and books the service, logbook or repair, capturing the make, model, rego and the customer's description of the problem.
Handles the common questions
Answers your standard questions on pricing, turnaround and courtesy cars using a knowledge base trained on your shop.
Flags the urgent ones
A car that won't start or an unsafe vehicle gets texted to you straight away, while routine services slot into the diary.
"We were missing booking calls all day with our heads in cars. Vereo books them now and texts me anything urgent. Easily the best money we spend each month."
The fine print, in plain English.
Can Vereo book a service into our diary?
Yes. Vereo checks availability and books the service or repair, capturing the rego, make, model and the customer's description of the issue.
Will it answer pricing questions?
Vereo answers your common questions on pricing, turnaround and courtesy cars from a knowledge base trained on your workshop.
What about urgent breakdowns?
You set the rules. Vereo texts urgent calls straight to your mobile while booking routine work into the diary.
Are there lock-in contracts?
None. Vereo is month to month and you can cancel anytime. Most setups have a one-off $295+GST setup fee. More complicated integrations are quoted separately during initial scoping.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Stop losing bookings to voicemail.
100 minutes. $79+GST a month. Your AI receptionist is live in days.
Get started, $79/mo