The phone never stops.
Now it never goes unanswered.
Most missed calls happen after 5pm and on weekends, exactly when your competitors are also closed. Vereo is an after-hours receptionist that answers 24 hours a day: it picks up every call instantly, escalates the emergencies to your mobile, books the routine jobs, and has a tidy summary waiting for you in the morning.
How Vereo answers every call
Read the transcript
It's twenty to seven on a Tuesday. You're up a ladder, and the phone starts ringing.
Vereo picks up in under a second, day or night, with a natural voice that understands Australian suburbs and trade jargon.
It asks the questions you would: who's calling, where they are, and what they need.
Then it checks your calendar and books the job while the caller is still on the line.
If it's urgent, like a burst pipe or no power, it puts the call straight through to your mobile.
When the call ends, you get a text with the details, and a full summary lands in your inbox and your CRM.
Twenty calls at once, no engaged tone, and you keep your existing number.
Live in days, month to month. Hear it for yourself: call 07 3524 2161.
How a 24-hour after-hours receptionist handles every call.
Answers the moment it rings
Sub-second pickup at 2am or 2pm. No engaged tone, no voicemail, no missed opportunity.
Escalates the urgent ones
Detects emergency language and transfers straight to your on-call mobile, even through Do Not Disturb.
Books the routine ones
Captures the details and books non-urgent jobs and appointments for the next available business slot.
Sends you the summary
A transcript, plain-English summary and outcome land in your inbox and CRM, ready for the morning.
After-hours, sorted.
Does Vereo answer calls outside business hours?
Yes. Vereo answers 24/7/365, including nights, weekends and public holidays, so every after-hours call is picked up in under a second.
How does it know which after-hours calls are urgent?
You set the rules. Vereo listens for urgency cues, such as 'no power', 'burst pipe' or clinical emergencies, and transfers those straight to your on-call mobile while booking routine requests for the next business day.
Can it just take a message overnight?
It can do far more than that. Vereo qualifies the caller, books the appointment if you want it to, and sends you a full transcript and summary, so you wake up to booked jobs, not a voicemail backlog.
Is it cheaper than an after-hours answering service?
Typically, yes. Traditional after-hours services charge per call or per minute and still just take messages. Vereo starts at $79+GST a month, books appointments and integrates with your calendar and CRM.
Is it 24/7 or after hours only?
You choose. Vereo answers 24/7, including nights, weekends and public holidays. You keep your number and decide which calls your provider forwards to it: every call, or only when you're busy or after hours. Your provider may charge for forwarded calls.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Wake up to booked jobs, not voicemails.
100 minutes. $79+GST a month. Your AI receptionist is live in days.
Get started, $79/moStill comparing? See the best after-hours answering services in Australia or how AI and live phone answering compare.