Answer Right alternative: live operator or AI receptionist?
Vereo is an Answer Right alternative for businesses that want an AI receptionist instead of a live operator. Answer Right is a family-owned Australian answering service with live staff, no contracts or setup fees, and quotes on request. Vereo answers with AI from $79+GST a month, books appointments on the call and sends you a summary.
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How does Vereo compare with Answer Right?
Answer Right puts a person on every call: the same small team, based in Australia. Vereo puts an AI receptionist on every call, answering up to 20 at once and booking during the call. Both book appointments, take messages and transfer calls; the difference is who answers.
| Answer Right (as at 28 October 2026) | Vereo | |
|---|---|---|
| Who answers | Live operators. The same staff take your calls | Vereo's AI receptionist, trained on your business |
| Price | Quote on request (1300 366 954) | $79+GST a month (Starter) |
| How calls are charged | Quoted per business. Answer Right says it doesn't time calls | 100 inbound minutes included, then $0.35+GST a minute |
| Setup fee | None, according to Answer Right | $295+GST one-off for most setups. More complicated integrations are quoted during scoping |
| Contract | No contracts | Month to month, no lock-in |
| Appointment booking | Operators book into your calendar, or one Answer Right hosts | Included on Starter: books into your calendar during the call |
| Call transfers | Warm transfers that announce the caller | Included on Starter: warm transfer with a summary for your team. Transfers are billed as outbound calls at $0.15+GST a minute plus carrier termination |
| Messages | Sent to you by email or SMS | Transcript, summary and outcome by email, SMS, Teams or Slack |
| Extras | Appointment reminders by SMS or call, diary management, mail-outs | Call recording with consent management, monthly reporting dashboard |
| Where calls are handled | 100% Australian; calls never go offshore | Stored and processed in Australia |
Answer Right details were taken from Answer Right's own website on 28 October 2026 (see the sources at the bottom of this page). Plans and prices change, so check Answer Right's site for current terms. Vereo prices exclude GST.
How much does Answer Right cost?
Answer Right does not publish prices. Its website asks you to call 1300 366 954 for a free quote, and says it doesn't charge setup fees or lock you into contracts. Its message-taking page lists free initial setup and free emails. Ask for a quote based on your call volume and the hours you need covered.
Vereo's price is published: $79+GST a month with 100 inbound minutes, then $0.35+GST a minute, plus a one-off $295+GST setup fee for most setups.
What does Answer Right do well?
Answer Right offers a personal service. It is a small, family-owned business, the same staff answer your calls, and regular callers don't have to repeat their details. It says calls never go offshore, it doesn't time calls, and you can speak to the owner directly. For callers who expect a familiar person, that matters.
- The same operators take your calls and get to know your clients.
- 100% Australian, with calls kept onshore.
- No contracts and no setup fees.
- Appointments, reminders, warm transfers and mail-outs handled by people.
Should you choose a live operator or an AI receptionist?
Choose a live operator if your callers need a familiar human voice or judgement a script can't cover. Choose an AI receptionist if you want every call answered at once, at any hour, with bookings made during the call and a transcript afterwards, at a published monthly price.
Many businesses use both: an AI receptionist answers first and transfers the calls that need a person to the team.
Should you choose Answer Right or Vereo?
Pick Answer Right if a personal, human service is the priority and you are happy to get a quote. Pick Vereo if you want every call picked up at once, bookings made live, a summary after each call and a published price.
Answer Right may suit you if
- Your callers expect to speak with a person every time.
- You want the same small team to know your regular clients.
- You need mail-outs or diary management done by a person.
Vereo may suit you if
- You get several calls at once and can't afford an engaged tone.
- You want a transcript and summary of every call.
- You want to know the price before you call anyone.
- You want the option to transfer calls to your own team when needed.
How do you switch from Answer Right to Vereo?
Most businesses switch by changing where their phone number forwards. You keep your number. We set up and test your Vereo agent first, then you point call forwarding at the Vereo number and cancel Answer Right once calls are landing properly. Check your notice period with Answer Right before you cancel.
- Tell us how your calls work. On a short scoping call we go through your services, hours, booking rules and who takes the calls that need a person.
- We build and test your agent. Our team sets up the voice, call flow, knowledge base and integrations, then tests it before any real calls reach it.
- Change your call forwarding. Point your existing number at the Vereo number. Our call forwarding guide for Australia explains how forwarding works.
- Cancel the old service. Once calls are landing with Vereo, cancel Answer Right. Check its notice period first.
Forwarding a call to Vereo can create a separate chargeable call through your existing phone provider. Some phone plans include forwarding and others charge for it, so we check your setup with you during scoping.
Hear Vereo answer a call
Ring 07 3524 2161. Vereo's AI receptionist answers that line, so you can hear how it sounds, ask it questions and try booking before you compare anything else.
Answer Right and Vereo: common questions
Is an AI receptionist cheaper than Answer Right?
We can't compare directly, because Answer Right quotes each business. Vereo Starter is $79+GST a month with 100 inbound minutes and $0.35+GST per extra minute, plus a one-off $295+GST setup fee for most setups. Get a quote from Answer Right and compare it on your call volume.
Will my callers know they are talking to AI?
Vereo uses natural voices with sub-second response, so most callers have a normal conversation. You can choose to tell callers it is an AI receptionist. Call 07 3524 2161 to hear it for yourself.
Can Vereo pass a call to a person?
Yes. Vereo warm-transfers calls to your team with a short summary.
Can I keep my number?
Yes. You forward your existing number to Vereo, so callers dial the same number as before.
Sources
Every Answer Right detail on this page comes from these pages on Answer Right's own website, checked on 28 October 2026. Vereo publishes this page.
Keep comparing
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.