Pricing that pays for itself.
One plan for growing businesses. One plan for high volume and enterprise. Both with honest pricing and no lock-in contracts.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
See what one plan pays back.
At $79+GST a month, Vereo pays for itself the moment it catches a single missed job. Run your numbers.
Assumes 22 working days a month and a 3-minute average call. Estimates only. Vereo annual cost uses the Starter plan (100 inbound minutes included, extra inbound minutes at $0.35) and $295 setup fee, excluding GST, outbound calls, forwarding charges and separately quoted integrations.
How many calls is 100 minutes?
About 33 calls a month, if the average call runs 3 minutes. Busier months add extra inbound minutes at $0.35+GST each. Estimates only, assuming a 3-minute average call; check your own phone records for your figure.
| Calls a month | Minutes (est.) | Starter cost a month (est., ex GST) |
|---|---|---|
| 10 | 30 | $79 (included) |
| 20 | 60 | $79 (included) |
| 33 | 99 | $79 (included) |
| 50 | 150 | $96.50 |
| 100 | 300 | $149 |
| 200 | 600 | $254 |
Excludes GST, the one-off setup fee, outbound calls and any forwarding charges from your phone provider.
Pricing questions, answered.
What is included in the $79+GST a month plan?
The Starter plan includes 100 inbound minutes per month, 24/7/365 answering with up to 20 simultaneous calls, natural voice with sub-second response, calendar booking and warm transfer, CRM integration and call summaries, email/SMS/Teams/Slack alerts, a knowledge base trained on your business, a monthly reporting dashboard, and call recording with consent management.
What is the setup fee?
There is a one-off $295+GST fee for most setups, covering agent configuration, voice selection and tuning, call flow design, knowledge base setup, standard integration wiring, and go-live testing. More complicated integrations are quoted separately during initial scoping.
What happens when I use more than 100 minutes?
Additional inbound minutes are billed at $0.35+GST per minute. You can monitor your usage in the dashboard at any time. If you consistently exceed 100 minutes, we can discuss a higher-volume plan.
How many calls is 100 minutes?
At a 3-minute average call, 100 inbound minutes covers about 33 calls a month. At 100 calls a month (300 minutes) the Starter plan costs about $149+GST a month including extra minutes. This is an estimate; your own phone records show your real average call length.
How are outbound calls charged?
Outbound calls are charged at $0.15+GST per minute plus carrier termination. They are not deducted from your 100 included inbound minutes and are billed separately.
Are there lock-in contracts?
No. Vereo is month to month. You can cancel at any time. Most setups have a one-off $295+GST setup fee. More complicated integrations are quoted separately during initial scoping.
Can I upgrade to a custom plan later?
Absolutely. If your call volume grows or you need more complex integrations, we can build a custom plan tailored to your requirements. Contact us to discuss.
How long does setup take?
Most businesses are live within a few business days. We handle the configuration, voice selection, call flow design and integration testing.
What integrations are included?
The Starter plan includes integrations with Google Calendar, Microsoft 365, ServiceM8, Simpro, Cliniko, HubSpot, Xero and Pipedrive. Custom integrations for specialist systems are available on the Custom plan.
Ready to get started?
100 minutes. $79+GST a month. Live in days. “Start your setup” opens a short form, and we respond within one business day.
Comparing options? See Vereo against a human receptionist, a virtual receptionist, Sophiie or Hey Jodie, or read what an AI receptionist costs in Australia.