An AI answering service that picks up every call, day or night.
Vereo is AI phone answering for Australian businesses. It picks up in under a second, talks to the caller in a natural voice, books the job into your calendar and sends you a summary when the call ends. It runs 24/7/365 on one monthly plan, and up to 20 callers can get through at once.
Hear it now: call our AI receptionist on 07 3524 2161
Try asking it: “How much does Vereo cost, and how long does setup take?”
On a computer? Dial the number from your mobile to hear it answer.
Last reviewed: 28 October 2026
What is an AI answering service?
An AI answering service uses a voice agent, not a person, to answer your business calls. Vereo is trained on your services, hours, prices and FAQs. It answers questions, qualifies the caller, books appointments into your calendar or booking system, and sends a transcript and summary after every call, at any hour.
Callers talk to it the way they would talk to your front desk, with no "press 1" menu. When a call needs a person, Vereo transfers it to your team with a short summary, so nobody has to start the conversation again.
AI vs live answering service: how do they compare?
A live answering service puts a person on the line, usually to take a message, and charges per call or per minute. Vereo answers in under a second, takes up to 20 calls at once and books the job on the call, for $79+GST a month with 100 inbound minutes included.
| Live answering service | Vereo AI phone answering | |
|---|---|---|
| Cost per month | Varies by provider and plan, often quote-based | $79+GST, including 100 inbound minutes |
| Cost per call | Usually charged per call or per minute | No per-call fee. About 33 calls fit in 100 minutes at a 3-minute average, then $0.35+GST a minute |
| Hours | Depends on the plan; after-hours cover can cost extra | 24/7/365, including public holidays, on the same plan |
| Overflow and peak calls | Depends on how many operators are free, so callers may wait on hold | Up to 20 calls at once |
| Setup time | Varies by provider | Most businesses are live within a few business days; $295+GST one-off for most setups |
| Complex calls | A person can talk it through, though they usually take a message for you to return | Transfers to your team with a summary, using rules you set for which calls go to a person |
| After the call | A message passed on to you | Transcript, summary and outcome in your inbox and CRM |
As at October 2026. Live answering services price and staff their lines in different ways, so check current terms with any provider you are considering. Vereo prices exclude GST. Outbound calls and transfers are $0.15+GST a minute plus carrier termination.
How does AI phone answering handle busy periods and after-hours calls?
Vereo answers up to 20 calls at once, so a rush after a promotion or a storm does not send callers to voicemail. It works nights, weekends and public holidays on the same monthly plan. You decide which calls count as urgent, and Vereo sends those to your on-call mobile.
- Routine requests booked into the next free slot
- Urgent calls transferred to the number you choose
- A summary of every overnight call waiting for you in the morning
What happens when a call needs a person?
Vereo transfers it. You set the rules, such as "any caller with a burst pipe" or "anyone asking for the practice manager", and Vereo passes the call to your team with a short summary of what the caller wants. You also choose what happens if nobody picks up.
Transfers are charged as outbound calls, at $0.15+GST a minute plus carrier termination.
How do I move my phone answering to Vereo?
Keep your number and forward calls to Vereo from your current phone provider, all the time or only when you are busy or closed. Most businesses are live within a few business days. We map your call flows, set up the voice and knowledge base, connect your calendar and test everything before go-live.
Your phone provider may charge for forwarded calls. We check your phone setup with you during scoping.
The fine print, in plain English.
How much does an AI answering service cost in Australia?
Vereo's Starter plan is $79+GST a month with 100 inbound minutes included. Extra inbound minutes are $0.35+GST each, and most setups have a one-off $295+GST fee. It is month to month, with no lock-in contract. More complicated integrations are quoted during scoping.
Is AI phone answering charged per call?
Not with Vereo. You pay a monthly fee that includes 100 inbound minutes, then $0.35+GST for each extra minute. At a 3-minute average call, 100 minutes covers about 33 calls. Your own phone records will show your real average call length.
Can I hear Vereo answer a call before I sign up?
Yes. Call 07 3524 2161. Vereo's AI receptionist answers that line, so you can ask it questions and hear how it handles a real conversation.
Will callers know they are speaking with AI?
Vereo uses natural voices and responds in under a second, so callers get a normal conversation instead of a phone menu. You can choose to have it tell callers it is an AI assistant.
Can I keep my existing phone number?
Yes. You forward your current number to Vereo, so customers keep calling the number they already know.
Where is call data stored?
In Australia. Vereo stores and processes call recordings, transcripts and summaries in Australia.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.