Everything you need to know about Vereo, your AI receptionist. Still have a question? Get in touch and we will answer it.
Yes. Vereo uses natural voices with sub-second response, so callers get a real conversation, not a robotic phone tree. Most never realise they are speaking with AI.
Absolutely. You simply divert your current number to Vereo, so nothing changes for your customers. Setup takes minutes.
Vereo checks your availability and locks in the appointment live on the call, writing it into Google Calendar, Microsoft 365 or your booking system.
Vereo performs a warm transfer with a whispered summary, so your team is never caught cold. You set the rules for which calls transfer and when.
Yes. Vereo answers up to 20 calls simultaneously, so there is no engaged tone and no voicemail dead-ends during a rush.
Most businesses are live within a few business days. We handle the configuration, voice selection, call flow design and integration testing.
The one-off $450+GST setup fee covers agent configuration, voice selection and tuning, call flow design, knowledge base setup, integration wiring, and go-live testing. Additional fees may apply for bespoke integrations such as dental and medical practice management systems (PMS), custom booking platforms or specialist software connectors.
Vereo integrates with Google Calendar, Microsoft 365, ServiceM8, Simpro, Cliniko, HotDoc, HubSpot, Xero and Pipedrive. Custom integrations for specialist systems are available on the Custom plan.
Yes. Vereo offers natural voices in more than 30 languages, with an understanding of Australian suburbs, slang and trade jargon.
The Starter plan includes 100 inbound minutes per month, 24/7/365 answering with up to 20 simultaneous calls, natural voice, calendar booking and warm transfer, CRM integration and call summaries, alerts, a knowledge base trained on your business, a monthly reporting dashboard, and consent-managed call recording.
Additional inbound minutes are billed at $0.49+GST per minute. You can monitor your usage in the dashboard at any time, and we can discuss a higher-volume plan if you consistently exceed 100 minutes.
Outbound calls are charged at $0.49+GST per minute plus carrier termination. They are billed separately and are not deducted from your 100 included inbound minutes.
No. Vereo is month to month and you can cancel anytime. The only upfront cost is the one-off $450+GST setup fee.
Vereo includes consent management built in. You can configure the consent notice to meet your obligations under the Privacy Act 1988 (Cth) and the relevant state or territory recording laws.
Vereo data is hosted on Amazon Web Services in the Sydney, Australia region, encrypted at rest and in transit. See our Security page for more detail.
Your call recordings, transcripts and summaries are confidential and used only to deliver the service to you. Access is controlled and protected by multi-factor authentication.