Frequently asked questions.

Can AI answer phone calls for my business?

Yes. Vereo is an AI receptionist that picks up your business calls in under a second, 24/7. It answers questions about your services, prices and hours, qualifies the caller, books appointments into your calendar and transfers calls that need a person. You get a transcript and summary after every call.

What does a virtual receptionist do, and how is Vereo different?

A virtual receptionist is usually a remote human team that answers your calls under your business name and takes messages. Vereo is an AI receptionist: it answers the call itself in under a second, qualifies the caller and books the appointment while they are on the line, at any hour, with up to 20 calls at once.

Will it actually sound like a person?

Vereo uses natural voices with sub-second response and handles interruptions and pauses the way a person does, so callers get a conversation instead of a robotic phone tree.

Will Vereo understand Australian callers?

Vereo's voices are built for Australian calls. It understands Australian suburbs, slang and trade jargon, so a caller can say where they are and what the job is in their own words. It also speaks more than 30 languages for customers who would rather not use English.

What happens when Vereo doesn't know the answer?

Vereo is trained on your services, pricing, hours and FAQs. When a question falls outside that, or the caller needs a person, it does a warm transfer to your team with a whispered summary of the call. You set the rules for which calls transfer and when, and every call ends with a summary in your inbox.

Can I keep my existing phone number?

Yes. You divert your current number to Vereo, so nothing changes for your customers. Your phone provider may charge for diverted calls, see the pricing questions below.

Do I need to port my number to Vereo, or can I forward calls?

You don't need to move your number. You forward (divert) your existing number to Vereo and keep your current phone provider, who may charge for each forwarded call. If you would rather have your business phones set up together with Vereo, our phone partner Dynamite IT can take over your phone system, quoted separately.

Call forwarding codes for Telstra, Optus, Vodafone and TPG

How does Vereo book appointments?

Vereo checks your availability and locks in the appointment live on the call, writing it into Google Calendar, Microsoft 365 or your booking system.

What happens when a call needs a human?

Vereo performs a warm transfer with a whispered summary, so your team is never caught cold. You set the rules for which calls transfer and when.

Does Vereo handle more than one call at once?

Yes. Vereo answers up to 20 calls simultaneously, so there is no engaged tone and no voicemail dead-ends during a rush.

How long does setup take?

Most businesses are live within a few business days. We handle the configuration, voice selection, call flow design and integration testing.

What does the setup fee cover?

The one-off $295+GST setup fee for most setups covers agent configuration, voice selection and tuning, call flow design, knowledge base setup, standard integration wiring, and go-live testing. More complicated integrations are quoted separately during initial scoping.

What integrations are supported?

Vereo integrates with Google Calendar, Microsoft 365, ServiceM8, Simpro, Cliniko, HotDoc, HubSpot, Xero and Pipedrive. Custom integrations for specialist systems are available on the Custom plan.

Can Vereo speak languages other than English?

Yes. Vereo offers natural voices in more than 30 languages, with an understanding of Australian suburbs, slang and trade jargon.

How much does an AI receptionist cost?

Vereo starts at $79+GST/mo, which includes 100 inbound minutes. Most setups have a $295+GST one-off setup fee, and extra inbound minutes are $0.35+GST/min. Outbound calls are $0.15+GST/min plus carrier termination. There is no lock-in contract, so you can cancel any month.

What is included in the $79+GST a month plan?

The Starter plan includes 100 inbound minutes per month, 24/7/365 answering with up to 20 simultaneous calls, natural voice, calendar booking and warm transfer, CRM integration and call summaries, alerts, a knowledge base trained on your business, a monthly reporting dashboard, and consent-managed call recording.

How many calls do 100 minutes cover?

About 33 calls a month, if the average call runs 3 minutes. That is the same assumption our missed-call calculator uses. Shorter calls stretch the minutes further. Past 100 minutes, each extra inbound minute is $0.35+GST/min, so ten more 3-minute calls add about $10.50+GST.

What happens if I use more than 100 minutes?

Additional inbound minutes are billed at $0.35+GST per minute. You can monitor your usage in the dashboard at any time, and we can discuss a higher-volume plan if you consistently exceed 100 minutes.

How are outbound calls charged?

Outbound calls are charged at $0.15+GST per minute plus carrier termination. They are billed separately and are not deducted from your 100 included inbound minutes.

Will my phone provider charge me for forwarding calls to Vereo?

It can. A diverted call is an outbound call on your phone plan, so your provider may charge for each call Vereo answers. When Vereo transfers a caller to your team, that is an outbound call from us at $0.15+GST per minute plus carrier termination. On plans with a limited number of lines, a transfer also needs a free line to land on. We check your plan with you before go-live.

Call forwarding codes for Telstra, Optus, Vodafone and TPG

Can you take over our phone system?

Yes, through our phone partner Dynamite IT. When your business phones and Vereo are set up together, calls between Vereo and your team can run as internal calls. That may reduce forwarding and transfer charges and ease line limits, depending on your plan, call volumes and routing. It also labels AI calls on your handsets and lets calls fall back to your phones if Vereo can't answer. Phone integration is assessed and quoted separately, so get in touch and we will look at your current setup.

Are there lock-in contracts?

No. Vereo is month to month and you can cancel anytime. Most setups have a one-off $295+GST setup fee.

Is call recording compliant with Australian privacy law?

Vereo includes consent management built in. You can configure the consent notice to meet your obligations under the Privacy Act 1988 (Cth) and the relevant state or territory recording laws.

Call recording laws in each state and territory

Where is my data stored?

In Australia. Vereo stores and processes your data in Australia, including call recordings, transcripts, summaries and AI processing. It is hosted on Amazon Web Services in the Sydney region and encrypted at rest with AES-256 and in transit with TLS. See our Security page for more detail.

Who can access my call data?

Your call recordings, transcripts and summaries are confidential and used only to deliver the service to you. Access is controlled and protected by multi-factor authentication.