Medical & Dental Answering Service.
Every patient answered.
Missed calls at a clinic mean missed appointments, frustrated patients and lost revenue. Vereo answers every call instantly, books appointments directly into Cliniko or your practice management system, and routes after-hours enquiries to the right person. Your front desk can focus on the patients in front of them.
A virtual dental receptionist that frees up your front desk.
Books into your practice system
Checks availability in Cliniko, Halaxy, Power Diary or Praktika and confirms the appointment live on the call. It also covers the phone for practices that take online bookings through HotDoc.
After-hours triage routing
Detects urgent clinical language and routes to your on-call line. Routine appointment requests are captured and scheduled for the next available slot.
Consent-compliant recording
Every call is recorded with caller consent management built in, and a full transcript and summary is delivered to your inbox after each call.
Where is patient call data kept?
In Australia. Vereo stores and processes all call data in Australia, including recordings, transcripts and the patient details it captures. It is hosted on Amazon Web Services in the Sydney region and encrypted at rest and in transit. Read more on the security page.
Your virtual dental receptionist books appointments, answers practice questions from information you supply and takes messages. It does not provide medical advice. When a caller sounds urgent, Vereo follows the escalation rules you set and transfers the call to your on-call line or emergency contact.
"Our front desk was drowning in calls. Vereo handles the routine bookings and after-hours enquiries, and our reception team can actually focus on the patients sitting in front of them. It was live in three days."
The fine print, in plain English.
Is call recording compliant with Australian privacy law?
Vereo includes caller consent management built in. You can configure the consent notice to meet your obligations under the Privacy Act 1988 and relevant state legislation.
Can it integrate with our practice management system?
Vereo books into Cliniko, Halaxy, Power Diary and Praktika, and works alongside HotDoc's online booking. For specialist PMS platforms, we build custom integrations during the setup process.
What happens with urgent after-hours calls?
You define the escalation rules. Vereo detects clinical urgency language and transfers to your on-call line or emergency contact. Routine requests are captured and scheduled.
Where is patient call data stored?
In Australia. Vereo stores and processes all call data, including recordings, transcripts and patient details, in Australia. It is hosted on Amazon Web Services in the Sydney region and encrypted at rest and in transit.
Does Vereo give medical advice?
No. Vereo books appointments, answers practice questions from information you supply and passes on messages. It does not provide medical advice. When a caller sounds urgent, it follows the escalation rules you set and transfers them to your on-call line or emergency contact.
Are there lock-in contracts?
None. Month to month, cancel anytime. Most setups have a one-off $295+GST setup fee. More complicated integrations are quoted separately during initial scoping.
How long does setup take?
Most practices are live within a few business days. We handle the configuration, voice selection, call flow design and integration testing.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Stop losing patients to voicemail.
100 minutes. $79+GST a month. Your AI receptionist is live in days.
Get started, $79/mo