Vereo + Simpro
For larger trade and service operations running Simpro, Vereo answers every call, qualifies the work and pushes the lead and booking into Simpro so your office team is not buried in the phones.
How Vereo works with Simpro.
Captures the lead in Simpro
Logs the caller, the site and the nature of the work so your team has a clean record to quote and schedule from.
Books and schedules
Confirms appointment times against your availability and writes them into Simpro, live on the call.
Routes the urgent work
Escalates emergencies to your on-call mobile while recording the job in Simpro for follow-up.
Simpro, sorted.
Does Vereo work for multi-technician Simpro setups?
Yes. Vereo handles high call volumes, books against availability and is well suited to teams running Simpro.
Can it capture enough detail to quote from?
Vereo asks the questions you configure, capturing the job scope, site address and contact details so your team can quote quickly.
What goes into Simpro after a call?
The caller, the site and the nature of the work, so your team has a clean record to quote and schedule from. Appointment times are confirmed against your availability and written into Simpro on the call.
What about urgent jobs?
Vereo escalates emergencies to your on-call mobile and records the job in Simpro for follow-up.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Connect Vereo to Simpro.
Setup is $295+GST for most setups. More complicated integrations are quoted separately during initial scoping.
Get started, $79/mo