Vereo + HotDoc
HotDoc covers your online bookings. Vereo covers the phone. Together they make sure no patient enquiry falls through, whether they tap or call, day or night.
How Vereo works with HotDoc.
Covers the phone channel
Answers calls instantly, captures the patient request and schedules the appointment, complementing your HotDoc online flow.
Consistent patient experience
Patients get the same fast, professional response whether they book online or ring the clinic.
After-hours routing
Routes urgent clinical calls to your on-call contact and books routine requests for the next available slot.
HotDoc, sorted.
Does Vereo replace HotDoc?
No. Vereo handles your phone calls and works alongside HotDoc's online booking, so every channel is covered.
Can it route urgent calls?
Yes. You define the rules and Vereo escalates urgent clinical calls while scheduling routine ones.
What happens to after-hours calls?
Vereo answers, routes urgent clinical calls to your on-call contact and books routine requests for the next available slot.
Do patients get the same experience on the phone?
Yes. Patients get the same fast response whether they book online through HotDoc or ring the clinic.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Connect Vereo to HotDoc.
Setup is $295+GST for most setups. More complicated integrations are quoted separately during initial scoping.
Get started, $79/mo