Vereo + Cliniko
Your front desk cannot answer every call during a busy clinic. Vereo answers instantly, checks your Cliniko availability and books the appointment live, then routes after-hours and urgent enquiries the way you decide.
How Vereo works with Cliniko.
Books into Cliniko live
Checks practitioner availability in Cliniko and confirms the appointment on the call, with consent-managed recording for the record.
Handles after-hours
Captures and schedules routine requests overnight, and routes clinically urgent calls to your on-call line.
Frees the front desk
Takes the routine booking calls so your reception team can focus on the patients in the waiting room.
Cliniko, sorted.
Is the Cliniko booking confirmed in real time?
Yes. Vereo checks availability and writes the appointment into Cliniko during the call.
Is patient call recording compliant?
Vereo includes consent management so you can meet your obligations under the Privacy Act 1988 and state recording laws. See our Security page for detail.
What happens to after-hours calls?
Vereo captures and schedules routine requests overnight, and routes clinically urgent calls to your on-call line.
Does it take pressure off our front desk?
Yes. Vereo takes the routine booking calls, so your reception team can focus on the patients in the waiting room.
No per-seat fees. No surprises.
Just answered calls.
Starter
100 inbound minutes included. Everything a growing business needs.
- 100 inbound minutes per month
- 24/7/365 answering, 20 calls at once
- Natural voice, sub-second response
- Calendar booking and warm transfer
- CRM integration and call summaries
- Email, SMS and Teams/Slack alerts
- Knowledge base trained on your business
- Monthly reporting dashboard
- Call recording with consent management
Opens a short form. We respond within one business day.
$295+GST one-off fee for most setups · extra minutes $0.35+GST/min
Custom
High volume, complex call flows or bespoke integrations.
- Everything in Starter
- Volume minute discounts
- PMS, EHR and booking-system integrations
- Multi-number and multi-agent
- Outbound campaign management
- Multilingual agents (30-plus languages)
- Dedicated account manager and SLA
Tailored to your call volume
More complicated integrations are quoted separately during initial scoping. All prices exclude GST. Outbound calls are charged separately at $0.15+GST/min plus carrier termination and are not deducted from your 100 included minutes. Your phone provider may charge for forwarded calls. An integrated phone system may reduce this, see the FAQ.
Choose how your calls connect
Use your existing phone service
Keep your number and forward calls from your current provider to Vereo, for example when you're busy or after hours. Your provider may charge for forwarded calls, and transfers back to your team are charged as outbound calls.
Integrate your business phones
We set up your phone system and Vereo together through our partner Dynamite IT. Integration could reduce forwarding and transfer charges, and is quoted separately.
A quick note about call forwarding costs
- Forwarding a call to Vereo can create a separate chargeable call through your existing provider.
- Some phone plans include forwarding and others charge for it.
- Transfers to your team are charged at $0.15+GST/min plus carrier termination.
- We check your phone setup with you during scoping.
Want to see how forwarding works first? Our call forwarding guide lists the codes for Telstra, Optus, Vodafone and TPG.
Connect Vereo to Cliniko.
Setup is $295+GST for most setups. More complicated integrations are quoted separately during initial scoping.
Get started, $79/mo