All storiesTrades and Home Services

Reardon Plumbing and Gas

Parramatta, NSW
12+
calls a day now answered
1 week
to pay for itself
0.6s
average pickup time

The challenge

  • Dave Reardon and his team were on the tools all day, unable to answer the phone mid-job.
  • By his own estimate the business was missing around a dozen calls a day, with most callers never ringing back.
  • Urgent gas and burst-pipe jobs were being lost to competitors who simply answered first.

How Vereo helped

  • Vereo answers every call in under a second and books routine jobs straight into the schedule.
  • Emergency language is detected and transferred to Dave's mobile on the spot, even after hours.
  • Every call lands as a tidy summary, so nothing is forgotten between the job and the office.

"We were missing a dozen calls a day on the tools. Vereo books the jobs, flags the urgent ones to my mobile and sends me a tidy summary of every call. It paid for itself in the first week."

Dave ReardonOwner, Reardon Plumbing and Gas, Parramatta, NSW

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