Vereo
All storiesDental and Medical

Mitchell Family Practice

Chatswood, NSW
3 days
from sign-up to live
24/7
patient call coverage
Front desk
freed for in-clinic patients

The challenge

  • The front desk was drowning in calls, unable to give in-clinic patients their full attention.
  • After-hours enquiries went to voicemail, and many of those patients called another clinic.
  • Routine booking calls were consuming time that should have gone to patient care.

How Vereo helped

  • Vereo answers every call and books appointments directly into the practice management system.
  • After-hours enquiries are captured and scheduled, with urgent clinical calls routed to the on-call line.
  • Consent-managed recording and call summaries keep a clean record of every interaction.

"Our front desk was drowning in calls. Vereo handles the routine bookings and after-hours enquiries, and our reception team can actually focus on the patients sitting in front of them. It was live in three days."

Dr Sarah MitchellPrincipal, Mitchell Family Practice, Chatswood, NSW

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